AMBIKA GOPAL

Directed strategic workforce planning and redeployment for internal resources, optimizing service line utilization and collaborating with recruiting for external fulfillment.

Achieved timely demand prioritization and fulfillment accuracy, consistently meeting demand at or below cost level and within specified timeframes, minimizing revenue loss.

Successfully managed resource planning for the Cloud practice, overseeing a headcount of 1,405 onshore professionals, achieving a 99% redeployment success rate and 95% supply management.

Reduced client escalations for critical growth clients by implementing daily/weekly check-ins with account and fulfillment teams, collaborating with recruiting and external contractors to meet demand.

Conducted comprehensive skills gap analyses and collaborated with L&D to propose external training programs, aligning employee skills with market trends and evolving technology needs.

Mentored entry-level talent through onboarding, training, and virtual Q&A sessions, facilitating alignment with billable opportunities and career goals.

Led weekly global demand forecasting meetings, bringing global teams together and ensuring timely fulfillment of staffing needs.

Directed end-to-end capacity planning for the GX division, optimizing workforce allocation across onshore and offshore service lines.

Managed budget vs. forecast analysis, aligning resource planning with business scope and financial targets, and provided strategic guidance to GX SPOCs on daily operations.

Executed visa risk assessments for accounts and service lines, identifying and mitigating immigration compliance risks, and maintained a comprehensive GX skill inventory.

Implemented process and policy improvements, enhancing operational efficiency and compliance across the GX division, and served as a second-line escalation point for critical issues.

Built and developed offshore support and immigration analyst teams, establishing roles and driving seamless integration, and managed APRO (My Assignment) tool issues.

Supported over 100 customers within the Insurance & HealthCare Business Unit across North America/India, managing staffing for 5000+ employee headcounts and overseeing Testing Services.

Managed significant ramp-ups, achieving a run rate of 150 positions quarter-on-quarter, and played a pivotal role in quarterly workforce planning and developing sourcing strategies.

Independently managed a network of vendors and oversaw the end-to-end contract hiring process, successfully placing approximately 1,000 contractors, and achieving an average of 5 contractor conversions per month.

Launched and implemented a standardized Rate Card for contract hiring, streamlining cost management and negotiations, and ensuring strict adherence to established policies and processes.

Fostered strong vendor relationships and actively participated in rate negotiations, balancing critical engagement needs and gross margin considerations to achieve optimal outcomes.

Collaborated with recruitment teams, cross-training programs, and internal allocations to address manpower requirements at the branch level, facilitating 80 local hire joiners annually.